Everything you need to know,
by buyer type

In controlled field tests on synthetic turf and concrete surfaces, NaturaCool Cool Blend reduces surface temperatures by 10–15°C compared to untreated surfaces under direct sun. Results vary by substrate, ambient temperature, and application thickness. For bulk B2B projects we recommend a site trial with our technical team before full deployment.

For large-scale applications (sports facilities, construction sites, public parks), we recommend mechanical spreading using a calibrated broadcast spreader at a rate of 1–2 kg/m². The surface should be clean and dry before application. Our technical team provides on-site guidance and a full application protocol document with every bulk order.

NaturaCool Cool Blend has a shelf life of 36 months when stored in original sealed big bags in a dry, covered environment away from direct moisture. Big bags should be stored on pallets off the ground. Opened bags should be resealed and used within 6 months.

B2B bulk orders come with a product quality warranty covering consistent particle size distribution, silica purity, and cooling additive concentration as per our technical data sheet. We offer a 12-month performance warranty on the cooling efficacy when applied according to our protocol. Claims require documented application records and site photos.

Pricing is volume-based and quoted per metric ton (MT). Indicative tiers: 1–5 MT (standard rate), 6–20 MT (5–8% discount), 21–50 MT (10–15% discount), 50+ MT (negotiated contract pricing). All prices are ex-works unless otherwise agreed. Contact our B2B desk for a formal quotation with your delivery destination.

Standard lead time for bulk big-bag orders is 10–15 business days from order confirmation and payment. International freight (sea or road) adds 5–25 days depending on destination. We work with established freight forwarders and can arrange door-to-port or door-to-door delivery. Rush orders (3–5 day dispatch) are available for stocked SKUs at a surcharge.

A single 25 kg bag covers approximately 12–15 m² at the recommended application rate. Users consistently report a noticeable temperature drop of 8–12°C on treated areas within 30 minutes of application on a sunny day. The cooling effect is most pronounced on synthetic turf, rubber crumb, and light-coloured paving.

Shake or stir the bag before use. Pour evenly across the dry surface and spread with a stiff brush or hand spreader. Work the blend into the turf fibres or surface texture. Lightly mist with water to activate the cooling minerals — do not saturate. For best results, apply in the morning before peak sun hours.

An opened 25 kg bag remains effective for up to 12 months if resealed tightly and stored in a cool, dry place. The product does not expire chemically, but moisture ingress can cause clumping. Clumped product can be broken up and used normally — it does not affect performance.

Yes. Retail purchases come with a 30-day satisfaction guarantee. If you are not satisfied with the cooling performance when applied correctly, contact your retailer or our customer service team for a replacement or refund. Proof of purchase and a brief description of the application conditions are required.

Retail pricing is set by individual stockists and may vary by region. Typical retail price is in the range of €18–€28 per 25 kg bag. Multi-bag packs (4-bag and 10-bag bundles) are available through select online and in-store retailers at 10–15% below single-bag pricing. Check our stockist locator for your nearest outlet.

Orders placed through our online retail partners typically ship within 1–3 business days. Standard domestic delivery is 2–5 business days. Express next-day delivery is available in most EU and GCC markets. For orders of 10+ bags, pallet delivery is recommended and takes 3–7 business days.

Yes. We offer three formulation tiers for private-label partners: Standard (10–12°C reduction, cost-optimised), Premium (12–15°C reduction, enhanced mineral blend), and Ultra (15°C+ reduction, maximum cooling for extreme-climate markets). Formulation choice affects unit cost and minimum order quantities. Our R&D team can also develop bespoke blends for specific substrates.

We supply a full application guide template in your chosen language(s) that you can co-brand. The guide covers surface preparation, spreading rates, activation steps, and maintenance schedules. We also provide digital assets (videos, infographics) for your marketing use. Technical support is available to your team and, if agreed, directly to your end customers.

We certify a 24-month shelf life from production date for all private-label SKUs, printed on each bag. This is based on accelerated stability testing. If your market requires a longer stated shelf life, we can discuss extended-stability formulations. All bags include batch codes for full traceability.

Private-label partners receive a Certificate of Analysis (CoA) for every production batch, covering particle size, moisture content, silica purity, and cooling additive concentration. We carry product liability insurance and can provide documentation for CE marking, REACH compliance, and regional regulatory requirements. A 12-month product quality warranty is included in all private-label agreements.

Minimum order for private-label production is 5 MT per SKU. Pricing includes formulation, production, and custom packaging. Indicative tiers: 5–10 MT (standard private-label rate), 11–30 MT (8% discount), 31+ MT (negotiated). Tooling/setup fees for new packaging designs are a one-time charge. Annual volume commitments unlock preferred pricing and dedicated production slots.

First-run production (including packaging design approval) takes 4–6 weeks. Repeat orders with approved artwork ship within 15–20 business days. We hold safety stock for high-volume partners to enable 5–7 day dispatch on repeat orders. International shipping timelines are 7–30 days depending on destination and Incoterms agreed.

We provide a full technical dossier including third-party laboratory test reports, field trial data from completed projects, and thermal imaging comparisons. Reports are available under NDA for tender submissions. We can also arrange supervised on-site trials at project locations prior to tender award, and provide expert witness statements for specification documents.

Our technical team can assist specifiers in drafting performance-based specifications. Key parameters include: application rate (1.5–2 kg/m² for turf, 1–1.5 kg/m² for hard surfaces), surface preparation requirements, post-application maintenance schedule, and performance KPIs (minimum 10°C surface temperature reduction under defined test conditions). We supply a model specification clause on request.

For government supply contracts requiring stockpiling, we certify a 36-month shelf life from production date when stored in original sealed packaging in covered, dry conditions. We can supply in big bags (1 MT) or custom bulk containers. Batch traceability documentation is provided for all government supply, including production date, CoA, and storage guidelines.

We offer performance bonds and parent company guarantees for government and municipal contracts above a defined threshold. Our standard government warranty covers product quality for 24 months and cooling performance for 12 months post-application when applied per specification. We can provide bank guarantees, performance bonds, and insurance-backed warranties as required by the tender authority.

Government and tender pricing is provided as a fixed unit rate (per MT or per m² applied) valid for the tender period, typically 12–24 months. We offer framework agreements for multi-year municipal supply contracts. Pricing includes technical support, application supervision, and performance reporting. Volume rebates apply for annual offtake above agreed thresholds. All pricing is provided in the required tender currency.

We can mobilise supply for projects requiring up to 500 MT within 8–12 weeks of contract award. For projects above 500 MT, a supply schedule is agreed at contract stage. We maintain strategic inventory and can guarantee delivery windows for critical project milestones. Logistics coordination, customs documentation, and on-site delivery management are included in government supply contracts.